Ann Tracy Botelho, MBA

6 Sudbury Avenue, Wilmington, MA 01887      Tel: 978-658-8559  978-257-3326 (c) | Email: rockysasha8@comcast.net

 

 

PROJECT MANAGEMENT/PROFESSIONAL

Focused, self-motivated, result-driven professional with a successful track record in developing plans and driving projects to completion while meeting quality, time and cost requirements. Team player seeking a management position utilizing my education, project management, and engineering experience.

 

CORE STRENGTHS

Process improvements, strategic planning, engineering design & provisioning, cost-benefit analysis, staff training, management reporting, methods &

procedures development, sales/accounting administration and employee and client relations.  Develop daily delivery plans utilizing equipment, manpower and resources to ensure an effective and efficient operation.

  TECHNICAL SKILLS

Proficient in Microsoft Office, Excel, Word, PowerPoint along with specialized programs, applications and databases, including: CA$H, SOP, ExpressWeb, BASES, TIRKS, Lotus Approach, Requestnet, Buildnet, Visio, IDDS & ICGS.

 

 

EXPERIENCE & ACCOMPLISHMENTS 

 

Executive Assistant - contractor, Gridco Systems, 10 Commerce Wy, Woburn, MA                                                                        2015-

As an Executive Assistant to Gridco System’s President and the VP of Marketing, I researched and routed correspondence; drafted letters and documents; collected and analyzed information; and initiated telecommunications within the company, to vendors and to customers. I maintained the executive's appointment schedules by planning and scheduling meetings, conferences, teleconferences, and booked all travel arrangements.

 

Field Supervisor, ALTA Technologies-Fairpoint Communications 237 Daniel Webster Hwy, Merrimack, NH                        2014-2015       As a Supervisor of the Development Team, I lead, directed and ensured the project and employee success associated with my crew of 24 reporting technicians of various skill sets. I planned, scheduled, prioritized and organized material deliveries, equipment, manpower and subcontractors in a manner ensuring that projects progress in an efficient and productive manner. I authorized all expenses and overtime as needed.  I modified work schedules to adapt to ever-changing construction deadlines, delays, and weather obstacles. I maintained and enforced all OSHA safety practices, performed job site safety inspections and conducted safety meetings.

Owner/Manager “Fro-Yo To Go” Frozen Yogurt Shoppe    2 Lowell St, Wilmington, MA                                                          2012-2014

Owner and Manager of Frozen yogurt shop employing a staff of 12. I was responsible for scheduling, payroll, payables, receivables, catering, supplies, sanitation and advertising. I hired and supervised the employees.  I was responsible for every aspect of the shops daily functions.

 

Private Security, Signature Flight Support Logan International Airport, 240 Precscott St, East Boston, MA                    2010-2012

As a private security guard, I acted in compliance with MassPort and TSA regulations. I determined when enforcement action should be initiated and recommended type of action and level of penalty. I travelled to events to assure safety of passengers and their baggage when leaving the country through Logan International airport.

 

Utilities Manager/Coordinator, WAVEGUIDE Inc., 14 Kidder Rd, Chelmsford MA  2010-2012   As a Manager/Coordinator for Waveguide Inc., I was the single point of contact (SPOC), for the NH DOT RR and Hwy crossings. I established relationships with utilities and municipalities helping to expedite aerial and underground applications and permitting. I monitored Access databases tracking the plans for new conduit design and construction. I managed, prioritized and tracked the application and permitting process.

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Telecomm Manager/OSP Design-Provisioning Engineer, VERIZON Communications 285 Locust St, Woburn MA             2003-2010

As an Outside Plant Hicap engineering I designed solutions always focusing on providing the customer quality work in a time and cost efficient manner. As a Telecommunications Manager and single point of contact (SPOC), with a detailed focus on customers and deadlines, I was responsible for a team of seven engineers and their work.

§Project managed multiple projects with strict customer driven due dates.

§Designed copper and fiber solutions for large and small business customers for the “North” area of Boston.

§Emphasis focused on changing exchanges from copper to FIOS and fiber as well as cell site projects.

§Issued solutions for Ethernet, TLS, OC12, OC03, T3 and T1 provisioning for the towns of Winchester and Woburn.

§SPOC for all administration issues relating to Hicap engineering team.

§Developed adaptive engineering approaches to meet and exceed company objectives resulting in increased profitability.

§Lead a team to develop more efficient processes for engineering, construction and installation maintenance.

§Created Lotus based system to track progress of jobs, stats of engineers and work materials.

§Ordered equipment, multiplexor racking systems and cards via TEOs issued through the CCP system.

§      Maintained and trained staff in the use of Internet based systems defined as TIRKS, Requestnet, Buildnet, Visio, IDDS & ICGS.

 

 

Sales/Compensation Manager, VERIZON Communications 125 High St, Boston, MA 2001-2003

§Managed the implementation and administration of Sales Compensation for the General Business Service/Business Partnership Center

(BPC) sales channel. One of four centers nationwide.

§Troubleshot discrepancies utilizing Compensation tools and systems: CA$H, SOP, ExpressWeb and BASES.

§SPOC for two NY Sales Managers and their teams. analyzed and monitored files for their viable sales.

§Tracked employees performance, taking action as needed.

§Worked with programmers to develop system specifications and management reports

 

Project Manager/OSP Engineer, VERIZON Communications, 486 Trapelo Rd, Waltham MA1996-2001

§Managed multiple projects with strict customer driven due dates.

§Project manager of the Cummings Property Project (30+ locations-mux seedings).

§OSP Engineer responsible for OC03, T3 and T1 provisions for the towns of Winchester and Woburn.

§Created an approach database that served as the sole tracking tool for the Hicap Engineering team. This database tracked CTAP and

Rehab projects and progress. This database continues to be used in the northeast engineering department.

§Designed work plans for toll, trunk and exchange feeder used for distribution of OSP cable jobs for towns of Arlington and Somerville.

§Maintained TIRKS, Lotus Approach and LEIS system databases.

§Trained clerical staff and engineers on Hicap procedures and systems software.

 

Property Accounting Analyst, GTE Government Systems, 77 ‘A’St, Needham, MA1992-1996

§Supervised monitoring budgets and maintained inventories for buildings, motor vehicle and misc. equipment.

§Key player of special project team which implemented new bar code system for tracking and inventory.

§Conducted monthly meetings with the eight divisional property administrators, traveling throughout the East coast.

§Developed methods and procedures for Revenue Asset Company Policy, which tracked and reported accounting data.

§Responsible for Revenue Asset and Capital Lease Accounting functions. Reconciled internal documents to commitment budgets.

§Received special recognition for supervision of 1995 Capital Lease vs. Purchase Audit for Electronic Defense Division.

 

Cost Estimator, GTE Government Systems, Marlboro, MA1991-1992

§Coordinated monthly cost reporting and conducted analysis of performance versus budget costs;

§Approved all business and expense charges. Conducted sales forecasts, investment and reserve analysis.

§Prepared budgets for Defense Proposals.

§Received special recognition for successful completion of meeting budget for K022 Defense program.

 

 

COACHING

*MTFOA Indoor, Outdoor and Cross Country High School Track Official                                                                 2015 - Present

*The Tavern Club, 4 Boylston Place, Boston , MA – Private Catering                                                                                                2014 - Present

*Wilmington Youth Soccer Association – Concessions Supervisor (5 employees and volunteers)                                                    2011 - Present

USPS  - Middlesex Essex Processing and Distribution Center - North Reading, MA                                                                                2013 - 2014

Assistant Indoor Winter Track and Field Coach – Wilmington High School, Wilmington, MA                                                        2011 - 2014

Assistant Spring Track and Field Coach – Wilmington High School, Wilmington, MA                                                                     2013 and 2014

Head Girls Varsity Cross Country Coach – Arlington High School, Arlington, MA 2012 and 2013

Certified Spin Instructor - Gold’s Gym – Tewksbury, MA and Latitudes Fitness Club – Andover, MA - 11 years                         2004 - Present

 

 

 

EDUCATION

Suffolk University, Boston, MA                                                                                                  MBA

University of Massachusetts, Boston MA – Economics                                                   BA

Masters Certificate - Project Management, George Washington University

 

 

AFFILIATIONS – MTFOA, MSTCA, Sons of Italy Wilmington

 

 

COMMUNITY

Volunteer Wilmington Youth Hockey and Wilmington Youth Soccer

Volunteer Jr. Sons of Italy Wilmington

Volunteer Food Pantry Medford MA